A History of Service

Established in 1897, our agency grew from a small personal insurance agency into one of the largest non-urban independent insurance agencies in West Tennessee. The agency operated as Caldwell-Hicks, located in downtown Jackson. In 1988 the name was changed to Jackson Insurance agency, Inc. to better reflect the company’s growth within the community. Over the years, many established insurance agencies were merged into Jackson Insurance Agency. Some of those agencies were Pope-Russell & Overall, Patton-Harris, Elkins Insurance, The McClamroch Company of Jackson, Clay and Gaddie Insurance, Employee Benefit Solutions, AMA Insurance Group, Claiborne & Taylor Insurance and most recently Simmons First Insurance.

Our parent company, Sunstar Insurance Group, is headquartered in Memphis, TN and as a division of Sunstar, we are able to offer a wide range of insurance services in our expanded marketing area.  The agency currently has 6 locations spanning West and Middle Tennessee with 45 employees and over 8000 customers.

The partnerships we have developed with our customers, employees, insurance carriers, and other service providers have enabled us to consistently deliver comprehensive risk management at reasonable costs. With the availability of over 40 insurance companies, we are able to offer competitively priced, comprehensive insurance programs from the simplest to the most complex of risks.

We believe the combined wisdom of our employees is one of our greatest assets and continually invest in updating their knowledge of the latest trends and products.

As testament to our capable staff and financial strength, in 2003 and 2008 we successfully handled over 2,700 tornado claims causing in excess of $96,000,000 in property damage.