Our Mission

Help customers minimize financial risk and provide the most competitive insurance products and services that can be achieved by leveraging our status as an independent agency.

Our Approach

  • Consistently exceed customer expectations
  • Create/maintain a sense of partnership between employees, customers, stakeholders, carriers and our community
  • Be guided by professional values at all times
  • Not FIDC Insured
    Not Bank Guaranteed
    May Lose Valve
    Not Guaranteed By Any Government Agency
    Not a Bank Deposit

    Established in 1897, our agency grew from a small personal insurance agency into one of the largest non-urban independent insurance agencies in West Tennessee. The agency operated as Caldwell-Hicks, located in downtown Jackson. In 1988 the name was changed to Jackson Insurance Agency, Inc. to better reflect the company’s growth within the community. Over the years, many established insurance agencies were merged into Jackson Insurance Agency. Some of those agencies were Pope-Russell & Overall, Patton-Harris, Elkins Insurance, The McClamroch Company of Jackson, Clay and Gaddie Insurance, Employee Benefit Solutions, and most recently AMA Insurance Group.

    Our parent company, First South Bank, formed its own insurance subsidiary in April of 1997 and acquired Jackson Insurance Agency in January of 1998. In February of 2008, the corporate name was changed from First South Insurance to FSB Insurance. Being the wholly owned subsidiary of First South Bank, we are able to offer a wide range of insurance services in our expanded marketing area. Presently the agency has 7 locations spanning West and Middle Tennessee with 27 employees and over 5200 customers.

    The partnerships we have developed with our customers, employees, insurance carriers, and other service providers have enabled us to consistently deliver comprehensive risk management at reasonable costs. With the availability of over 30 insurance companies, we are able to offer competitively priced, comprehensive insurance programs from the simplest to the most complex of risks.

    We believe the combined wisdom of our employees is one of our greatest assets and continually invest in updating their knowledge of the latest trends and products.

    As testament to our capable staff and financial strength, in 2003 and 2008 we successfully handled over 2,700 tornado claims causing in excess of $96,000,000 in property damage.

    FSB Insurance offers: